Dive Into Service Cloud for Salesforce Admins
Learn about core Service Cloud features.
+1,800 points
Beginner
Admin
~3 hrs 30 mins
+1,800 points
Beginner
Admin
~3 hrs 30 mins
+800 points
~1 hr 35 mins
hideHide 4 Units
+300 points
Module
Knowledge Basics for Lightning Experience
Use Lightning Knowledge to create a knowledge base for better customer service.
~20 mins
showShow 3 Units
+400 points
Project
Set Up the Service Console
Create a customized app to help support agents efficiently manage cases.
~1 hr
showShow 4 Steps
+300 points
Project
Create a Process for Managing Support Cases
Streamline workflow and improve productivity with new processes, record types, and rules.
~35 mins
showShow 3 Steps
~3 hrs 30 mins