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Project

Set Up the Service Console

Create a customized app to help support agents efficiently manage cases.

+400 points

Beginner

Service

~1 hr

Products

Service Cloud

+400 points

Beginner

Service

~1 hr

Set Up the Lightning Service Console

~15 mins

Customize Your Lightning Service Console Pages

~15 mins

Add the Softphone Utility to Your App

~15 mins

Set Up Web Chats for Your Console

~15 mins

~1 hr

Available on the following trail

Dive Into Service Cloud for Salesforce Admins