Integration of Services (Co-enrollment) Policy

Issuance No: P13
Issuance December 03, 2019
Subject: Integration of Services (Co-enrollment) Policy

In accordance with OWD Issuance 03-2019

All customers of WIOA Partners must be presented with the availability of services for which they are eligible—or potentially eligible. They must be actively engaged and assisted in co-enrolling in services they choose. Such staff activity helps implement a central principle of WIOA—that of maximizing informed consumer choice.

Focus on effective co-enrollments is as important as effective referrals that bridge the space between WIOA Partner services.  When WIOA Partners co-enroll customers, we are better able to achieve the vision and goals laid out in WIOA; improve participant outcomes by meeting the needs of employers and jobseekers; improve WIOA Partner outcomes by collaborating to achieve our performance goals; and eliminate barriers to services and reduce the burden on customers to identify and access our service,

  • All job seekers receiving staff-assisted services in a Missouri Job Center (including Youth) must be enrolled in the Wagner-Peyser (W-P) program. Any Missouri Job Center staff can—and should—complete the W-P enrollment in the statewide electronic case-management system.
  • All Trade Adjustment Assistance (TAA) participants must be co-enrolled in the WIOA Dislocated Worker program.
  • All National Dislocated Worker Grant participants must be co-enrolled in the WIOA Dislocated Worker program if they meet the eligibility requirements.
  • All Missouri SkillUP (skills, training, or work experience for Food Stamp recipients) participants who receive training must be co-enrolled in the WIOA Adult program. Other co-enrollment in complementary programs is consistent with the intent of WIOA.

Both W-P and WIOA funds are to be used to provide Career Services. Staff funded by WIOA, including W-P staff, are to provide Basic and Individualized Career Services.

Basic Career Services fall into two groups. They are either self-service / informational services or staff-assisted services: Self-service occurs when individuals independently access any of the workforce-development system products or services either directly (at a physical location, such as at a Missouri Job Center or at a WIOA Partner agency) or remotely via the use of electronic technologies. Even if staff provide basic technical instruction on how to use the system technology to get the customer started, it is still a self-directed job search.  Informational services or activities are those that provide readily available information that does not require an assessment by a staff member of the individual’s skills, education, or career objectives. Missouri Job Center Workshops also fit this definition.

Currently the U.S. Department of Labor guidance identifies 13 Basic Career Services that are defined as self-service or informational in nature. They do not trigger program participation, and do not require the collection of eligibility:

  • Eligibility determination;
  • Outreach, Intake, Orientation;
  • Job Search assistance (Self-directed);
  • Providing information on in-demand sectors, occupations, or nontraditional employment;
  • Provision of referrals and associated coordination of activities with other programs and services;
  • Provision of workforce and labor market employment statistics information;
  • Provision of information on job vacancies;
  • Provision of information on job skills necessary to fill vacancies;
  • Provision of information on local demand occupations, with earnings, skill requirements, and opportunities for advancement for those jobs;
  • Provision of performance and program cost information for providers of education and training;
  • Provision of information on local performance;
  • Provision of information on availability of supportive services or assistance; and
  • Referral to supportive services.

Any Missouri Job Center staff may provide self-service or informational services to individuals regardless of WIOA enrollment status. Any Career Service provided by WIOA-funded staff that is not defined as self-service or informational, requires enrollment in the WIOA program for which the participant is determined eligible.

For the WIOA Adult program (staff-assisted Career Services only), participants do not have to demonstrate low-income status. The general eligibility requirements, as outlined in Office of Workforce Development’s Adult and Dislocated Worker programs eligibility and documentation technical assistance guidance, are the only required documentation. Staff may upload the required eligibility documentation into the statewide electronic case-management system using either one of these secure methods:

  • Scanning the documentation on a network scanner/copier that can transmit the image to a staff computer for uploading to the statewide electronic case-management system. This transmission is considered secure if the documentation never leaves the secure network. The State network, and any local network compliant with NIST security standards, is considered secure
  • Scanning the documentation on a scanner that is directly connected to a staff computer for uploading to the statewide electronic case-management system. This transmission is considered secure because the documentation is never transmitted over the Internet.

Career Services for both WIOA Title I Adult and Dislocated Worker customers, and for Title III W-P customers, are to be promptly provided by all appropriate staff, regardless of their employer of record or funding source. They may be recorded by any user authorized to enter the statewide electronic case-management system case data.