Operations Manager

Job Description

Reporting Structure: Reports to the Director of the Workforce Development Board

Position Summary: Provide support to the Workforce Development Board Office and perform daily operations as directed by position and business necessity.

Essential Functions:  

  • Provide information to subcontractors on various WDB funding sources including, but not limited to WDB Adult, Dislocated Worker and Youth programs.
  • Remain current on laws, regulations, directives, and DWD issuances related to program implementation; ensure communication to appropriate individuals.
  • Develop Scope of Work for program implementation; train subcontractors, and assess program outcomes.
  • Maintain Program Policies and Procedures Manual.
  • Conduct quality assurance monitoring for WDB programs.
  • Provide technical assistance to subcontractors in software systems as they relate to program operations.
  • Approve job training subcontractor reimbursement vouchers and submit for payment.
  • Prepare various program reports as required; submit reports to WDB Director, Workforce Development Board and DWD.
  • Provide relevant information to WDB Director / Workforce Development Board in:
    • The evaluation and selection of program subcontractors
    • The oversight of program subcontractors
    • The development of subcontractor corrective action plans as necessary
  • Serve as WDB lead during the annual DWD Continuous Improvement Review.
  • Support the NW WDB Equal Opportunity (EO) Officer as needed.
  • Act as regional contact for performance reports to include Toolbox 2.0, Common Measures, Job Stat, and Mo Performs.
  • Assist in development of comprehensive regulatory standards for all Career Center Services; coordinate implementation of regulatory standards with Functional Leaders in Centers.
  • Attend required meetings.
  • Other duties as assigned.

Other Requirements:

Education: Prefer Bachelor’s degree.  Will consider Associate.

Experience: Combination of education and work experience;

Skills: Proficient in MS Office products, Internet, email.  Manage multiple projects and deadlines.

Certificates and Licenses:  N/A

Physical Demands: sitting for periods of time and operating a computer up to 8 hours a day; moving about between the office building, NCMC campus, some travel with driving to other locations; ascending and descending stairs.

Environmental Demands: walking indoors and outdoors on tile, carpet, concrete, or blacktop with uneven surfaces; cold and hot weather fluctuations moving in and out of doors.

The NW WDB is an equal opportunity employer with equal opportunity programs.  Auxiliary aids and services are available upon request to individuals with disabilities.  NCMC has reviewed this job description to ensure that essential functions and basic duties have been included.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.  Additional functions and requirements may be assigned by the WDB Director as deemed appropriate due to business necessity.