Introduzione a Service Cloud per Lightning Experience
Migliorare la produttività del team dell'assistenza clienti con il passaggio dell'organizzazione a Lightning Experience.
Customer Service with Salesforce: Quick Look
Learn how Salesforce helps you deliver faster, more personalized service.
Service Setup Assistant: Quick Look
Use Setup Assistant to implement Service Cloud in a few clicks.
Customer Service Incident Management: Quick Look
Fix service disruptions and communicate resolutions quickly.
Service Cloud Agent Experience
Discover how agents use the Service console to close customer cases fast.
Service Cloud Agent Productivity
Help your agents work faster and more efficiently in the Service Console.
Salesforce Flow for Service
Simplify onboarding and guide your agents to resolve cases quickly and consistently.
Entitlement Management for Lightning Experience
Use entitlements to ensure your customers receive top-notch service.
Omni-Channel for Lightning Experience
Route work to the right agent for the job and get a complete view of your contact center.
Nozioni di base su Knowledge per Lightning Experience
Utilizza Lightning Knowledge per creare una Knowledge Base e ottimizzare l'Assistenza clienti.
Salesforce Surveys for Admins
Translate, automate, and evaluate your surveys with Salesforce Surveys.
